Help & support

Your first design

Create an account with an email code, choose a habitat and style, then check the exact credit cost. You can begin without a reference photo. Creating an account does not automatically start a paid membership.

Choosing a habitat

Planted styles focus on underwater planting. Rainforest and paludarium styles explore vegetation and land-water compositions. Desert styles are visual landscape directions. These concepts do not determine animal enclosure size, ventilation, heating or species suitability. See the habitat guide before starting.

Account access & your data

Use an email code if you do not have or cannot remember a password. Codes can be pasted and supported password managers can fill the sign-in form. Check your spam folder and the address you entered before requesting another code.

To request an account export, correction or deletion, contact support from your registered email. Describe the request without sending passwords, verification codes or payment card details. Account deletion is handled by support; this page does not delete your account.

A design is still pending

Your task reference is saved in this browser. Return to Create a design and select Check status. Closing the tab does not cancel the request. Keep browser storage until the task is resolved. If the submission is unconfirmed, do not start a second request: check My designs and contact support with any displayed reference.

Recovery references are specific to this browser and website address. They do not transfer to another device or domain. Unknown submissions cannot safely be retried automatically.

Organize and save designs

Use search and date sorting on the designs currently loaded. Load more to include older pages. Names and favorites are saved on this browser, separately for each account; the image collection itself belongs to your account.

Open / save full image opens the original in a new tab. Use your browser’s Save image or Download action. If a preview expires, refresh your collection to request a new link.

Payments, credits & cancellation

Membership prices and credit packs are shown in the studio. Check the final total, billing interval and renewal terms in Stripe before paying. A return from checkout does not prove credit delivery: the studio confirms entitlement separately.

Use Manage web billing after a Stripe purchase to access available invoices and subscription controls. If you have never purchased through Stripe, a billing portal may not be available. Apple purchases are managed through Apple. Read cancellation and refund information.

If payment is pending, resume the existing checkout or check its status. Do not pay again while the result is uncertain.

Contact support

Email [email protected]. Include your account email, the page involved, what happened and the task or order reference if available. For billing, include the amount, currency and date. Never send a password, verification code or full card number.

Vivarium is operated by Sylva Technology Limited. Company and product information.